Robert Russell - IT Help services in the Central Coast of NSW

All details subject to change without notice - please ask for an individual quote before assuming the charges that may apply.

This version May 4, 2010.


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Standard help services


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Rates and charges

centralcoastIThelp.com














Base Rate Applies unless (a) a quote has been given in writing or (b) a standard service fee is applicable (see standard services)



Per hour $50.00







Standard Services










rate per Maximum charge for first visit

Instruction in Basic PC usage (explanations, demonstrations pertinent to your needs) First visit
$50.00 one hour $50.00 (i.e. capped at 1 hour)

May include PC hardware and software overview, basic concepts of computing, file names, simple maintenance Repeat visits
$40.00 one hour if requested

May also include basic demonstration and instruction in file creation, including use of word processing software














Instruction in Basic Internet usage (explanations, demonstrations pertinent to your needs) First visit
$50.00 one hour $50.00 (i.e. capped at 1 hour)

May include email, web browsing, safe file downloading, how to use anti-virus programs Repeat visits
$40.00 one hour if requested









Routine PC maintenance First visit
$50.00 one hour $50.00 (i.e. capped at 1 hour)

May include the optimisation of hardware settings, drive defragmentation, network settings, printer head clean Repeat visits
$40.00 one hour if requested









Diagnose and fix. If I can't fix it no charge First visit
$50.00 one hour $150.00 (i.e. capped at 3 hours)

Software faults diagnosed and fixed where hardware has been eliminated as an issue. As a rule I don't open sealed or priority hardware, however exceptions may be made on a case-by-case basis.
Repeat visits
$40.00 one hour if required









Software and Hardware installation, set-up (includes printers, ADSL routers) First visit
$50.00 one hour $150.00 (i.e. capped at 3 hours)


Repeat visits
$40.00 one hour if required









Advice on general hardware and software requirements First visit
$50.00 one hour $50.00 (i.e. capped at 1 hour)

May include discussing what you want to achieve, options to be considered, price range Repeat visits
$40.00 one hour if required









Advice, diagnosis or instruction on specialised software including template-based blogging, basic HTML, audio recording and image editing applications First visit
$50.00 one hour $150.00 (i.e. capped at 3 hours)

May include discussing what you want to achieve, options to be considered, price range Repeat visits
$40.00 one hour if requested

Notes: I am experienced in HTML code creation, scanning and image editing software including Adobe Photoshop Elements plus I have a long standing background in digital and analog photography. I am also experienced in audio editing software such as Reaper, Mixcraft and Audacity and the general use of VSTs and VSTis in many Digital Audio Workstation applications.